Terms of service

Terms of Service

These Terms of Service govern your access to and use of the Algaven online store and any purchases made through it.

The store is operated by Algaven PhycoGen Private Limited. Throughout these Terms, “Algaven”, “we”, “us”, and “our” refer to Algaven PhycoGen Private Limited.

By accessing our website or purchasing from us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Online Store

You may use our website only for lawful purposes and in accordance with these Terms.

You must not misuse the website, attempt to interfere with its operation or security, introduce malicious code, or use the website in a manner that infringes the rights of Algaven or any third party.

2. Product Information

We aim to present product descriptions, photographs, ingredients, specifications, prices, and other information as accurately as reasonably possible.

However, minor differences may occur between how products appear on a screen and their physical appearance, including differences in colour, packaging, labelling, or presentation.

Packaging may also change from time to time without materially changing the product.

If you have questions regarding a particular product, please contact us before placing your order.

3. Wellness and Product Information

Information provided on our website about nutrition, wellness, botanical ingredients, or products is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

Please review the product label and applicable usage instructions before use.

If you have a medical condition, allergy, are taking medication, are pregnant or nursing, or have concerns regarding the suitability of a product, you should seek appropriate professional advice before use.

4. Prices

Prices displayed on the website are in Indian Rupees unless otherwise indicated.

Applicable taxes, shipping charges, discounts, and other charges will be displayed where relevant during checkout.

We may change product prices and promotions from time to time. A price change will not affect an order that has already been accepted, except where correction is required for an obvious pricing or technical error and permitted by applicable law.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

Orders remain subject to availability, payment confirmation, delivery serviceability, and verification where required.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability
• Incorrect pricing or product information caused by an error
• Suspected fraudulent or unauthorised activity
• Delivery restrictions
• Violation of these Terms

If we cancel an order after receiving payment, the applicable amount will be refunded to the original payment method.

6. Payments

Payments must be completed using one of the payment methods made available during checkout.

Payment processing may be carried out by third-party payment providers. Your use of those services may also be subject to the provider's applicable terms and privacy practices.

7. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Delivery dates and times displayed or communicated to you are estimates unless expressly stated otherwise.

8. Cancellations, Returns and Refunds

Cancellations, returns, replacements, and refunds are governed by our Return and Refund Policy.

Orders may be cancelled only before dispatch.

9. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including validity periods, minimum purchase requirements, product exclusions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.

We may withdraw or correct a promotion where there has been an obvious error, misuse, or technical issue, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, branding, logos, product photographs, designs, and other materials, belongs to Algaven or its respective licensors and is protected by applicable intellectual-property laws.

You may access the website for your personal, non-commercial use.

You may not reproduce, distribute, commercially exploit, modify, or republish our protected content without permission.

11. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties, including payment providers, delivery partners, social platforms, and other service providers.

We are not responsible for third-party websites, content, or services that are outside our control.

12. Accuracy and Availability of the Website

We aim to keep the website accurate and available, but we do not guarantee that it will always operate without interruption, delay, or error.

We may correct errors, update information, modify content, or temporarily suspend parts of the website where necessary.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Algaven will not be liable for indirect, incidental, or consequential losses arising solely from the use of, or inability to access, the website.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

14. Privacy

Personal information is handled in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable requirements.

The version published on this website will apply from its effective date.

16. Governing Law

These Terms are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the competent courts in Tamil Nadu, subject to any rights or remedies available to consumers under applicable law.

17. Contact Us

Questions about these Terms can be sent to:

Algaven PhycoGen Private Limited
Email: onlinestore@algavenbiotech.com
Phone: +91 90920 96888
Address: 95/2, AK Square, Karur By-Pass Road, Kollampalayam, Near Carmel School, Erode – 638 002, Tamil Nadu, India