Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed with Algaven PhycoGen Private Limited are processed and delivered.

1. Order Availability

All orders are subject to product and stock availability.

If an item becomes unavailable after an order has been placed, we will contact you. Depending on the circumstances, you may choose to wait for the product to become available or receive a refund for the unavailable item.

2. Order Processing and Dispatch

Orders are normally dispatched within 1–2 business days after payment confirmation.

Our dispatch operations run Monday to Saturday, 10:00 AM to 7:00 PM IST, excluding public and national holidays.

Orders received during holidays or exceptionally busy periods may require additional processing time.

3. Delivery Areas

We currently ship orders across India.

We do not currently offer international shipping through the online store.

4. Estimated Delivery Times

After dispatch, estimated delivery times are:

Within Tamil Nadu: approximately 2–3 business days

Rest of India: approximately 4–5 business days

These are estimates and not guaranteed delivery dates.

Delivery may occasionally take longer due to courier delays, weather conditions, public holidays, festive periods, service interruptions, remote delivery locations, or other circumstances outside our reasonable control.

5. Shipping Charges

Any applicable shipping charges will be calculated and displayed during checkout before you complete your order.

Algaven may occasionally offer free-shipping promotions. The applicable terms of any promotion will be displayed on the website or communicated through our official channels.

6. Tracking Your Order

Once your order has been dispatched, available tracking information will be sent to you by email and/or SMS.

Tracking updates are provided by our courier partners and may occasionally take some time to appear after dispatch.

7. Delivery Address

Please ensure that your name, complete delivery address, postal code, and contact number are correct before submitting your order.

You may request an address change before the order has been dispatched. Once the shipment has been handed over to the courier, we may be unable to change the delivery address.

8. Damaged Parcels

If a parcel is visibly damaged at the time of delivery, please reject the shipment where reasonably possible and contact us immediately.

If you discover that a product is damaged or defective after accepting delivery, contact us within 24 hours of delivery and provide clear photos and/or video evidence.

Eligible claims will be handled in accordance with our Return and Refund Policy.

9. Order Cancellations

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation is no longer available.

10. Customer Support

For shipping or delivery questions, contact:

Algaven PhycoGen Private Limited
Email: onlinestore@algavenbiotech.com
Phone: +91 90920 96888
Address: 95/2, AK Square, Karur By-Pass Road, Kollampalayam, Near Carmel School, Erode – 638 002, Tamil Nadu, India