Help Center
Questions, answered.
Everything you need to know about ordering, delivery, returns and shopping with Algaven.
Shopping
Orders & payment
How do I place an order?
Browse our collections, choose the products you'd like and add them to your cart. When you're ready, proceed to checkout, enter your delivery details and complete your payment.
What payment methods can I use?
The payment methods currently available for your order will be displayed securely during checkout.
Can I cancel my order?
An order can be cancelled only before it has been dispatched. If you need to cancel an order, contact us as soon as possible. Once an order has been dispatched, cancellation is no longer available.
Can I change my delivery address after ordering?
You can request an address change before your order has been dispatched. Once it is with the courier, changes might no longer be possible.
How do I use a discount code?
Enter your valid discount code in the discount-code field during checkout. Any eligible discount will be reflected in your order total before payment.
Delivery
Shipping & tracking
Where does Algaven ship?
We currently ship orders across India.
How quickly will my order be dispatched?
Orders are usually dispatched within 1–2 business days after payment confirmation.
How long does delivery usually take?
After dispatch, estimated delivery is typically 2–3 business days within Tamil Nadu and 4–5 business days for the rest of India.
Courier delays, holidays or unusually high order volumes can occasionally affect these estimates.
How much does shipping cost?
Any applicable shipping charge is calculated and displayed at checkout before you complete your purchase. Free-shipping promotions may occasionally be offered.
How can I track my order?
Once your order has been dispatched, tracking information will be sent by email or SMS so you can follow your shipment.
After delivery
Returns & issues
Can I return a product if I change my mind?
Algaven currently does not accept general returns or refunds once a product has been purchased. Exceptions apply to eligible damaged or defective products.
Please review our Refund Policy for full terms.
What should I do if my order arrives damaged or defective?
Contact us within 24 hours of receiving the order and provide clear photos or video showing the issue. Once the request is reviewed and approved, we can arrange an eligible replacement or refund.
How long does an approved refund take?
Approved refunds are processed to the original payment method and typically take 7–10 business days after approval.
Need to know
Products & support
Where can I find product ingredients and usage information?
Product-specific information, including available ingredient and usage details, can be found on the individual product page and product packaging.
I have a question about a product. Who can I ask?
You can contact the Algaven team through our Contact page or email us at onlinestore@algavenbiotech.com.
How can I contact customer support?
Email: onlinestore@algavenbiotech.com
Phone: +91 90920 96888
Still need help?
We're here when you need us.
If you couldn't find the answer you're looking for, send us a message and we'll help point you in the right direction.